The site fires back at negative reviews
Hotel reviews should be taken into consideration, but you shouldn’t let a couple of negative ones turn you off of a hotel,
“There will always be complaints or misunderstandings so that in itself isn’t a reason to think that the hotel is necessarily bad,” advises Jurga Rubinovaite, travel blogger and author of Full Suitcase.
What you should be attentive to, though, is the hotel’s response to negative reviews.
“Negative reviews can and will happen even at the most…professional and reputable hotels around the world,” Semenova says. “It is the way in which management handles these reviews, both online and off-line, that speaks to their integrity.”
For example, Rubinovaite says you’ll want to take note “if they don’t show concern about what happened or if their responses are rude.”
Their response should offer a sincere apology and a solution to the problem, if it ain’t like this, then it is clear how they will treat their costumers in person.
“Management that responds negatively to their negative reviews generally provides poor customer service to all their clients,” she adds.
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